What would a 5-star review mean for your business?

Whether on Upwork or Google reviews, a 5-star review creates instant credibility for your business. When the review comes from a freelancer who worked for you on a one-off project without getting too in-depth with the ways of the company, that review means even more!

So how do you get to the point where you’re getting such a glowing review for your company?

Recently, one of our clients shared with us that they received a 5-star review on Upwork from a freelancer for having the best training and onboarding they’ve ever experienced working with a company. We were thrilled for them!

On the surface, this is really cool and it gives us warm fuzzies, but if you look deeper, the impact is much more than just that! Having this kind of experience in your own business saves you and your team time and money in every possible way.

If you read our blog, “Ditching the “Sink or Swim” Mentality,” you’ll probably recall some distressing statistics:

  • 88% of organizations don’t onboard well according to Gallup
  • A negative onboarding experience makes new hires 2x more likely to look for other job opportunities in the future according to Digitate.
  • Great employee onboarding can improve employee retention by 82% according to Glassdoor.
  • The average US employer spends $4000 and 24 days onboarding according to Sapling.

So it’s absolutely worth the time, energy, and investment it takes to get onboarding and right!

So what’s the secret?

The onboarding process our client used was from a template specifically designed for the job being done. It was complete with how the client used Asana for communication, what apps needed to be used and how to access them and how to complete the job they were hired to do. Once it was created, they hired a new freelancer. This is what happened next…

  • Almost no time had to be spent by their internal teams doing individual training.
  • The freelancer could start any time of the day they were working and didn’t have to wait for a convenient time to meet with the client.
  • The freelancer was able to start tackling their job to perfection within minutes of completing their onboarding training.

Are you unsure as to whether your company even needs templates?

Here’s how you’ll know it’s time to start investing in creating templates:

  • You go through a process more than once.
  • You hire someone.
  • There are multiple steps to completing a task in your business. Even if it slightly changes every time, having a template as a starting point saves you time and reduces errors on executing.
  • You value not having to answer questions all day by your teammates on how to do something.

We created a playbook to walk you through what needs to go into your onboarding template. Check it out here!

Templates and processes are ever-evolving. From changing the way you do things internally to the updates the software platforms themselves go through, processes always need to be accessed to make sure they are still functioning accurately. If you want some support and help in updating your processes or building them for the first time, we can help! Send us a message here.